We provide delivery services to customers within our service area. Delivery is available to the following regions:

• Berlin and surrounding areas
• Other regions may be available upon request

2.1. Standard Delivery

• Delivery time: 1-3 business days
• Delivery cost: Calculated based on order total and distance
• Free shipping available for orders over a certain amount

2.2. Express Delivery

• Delivery time: Same day or next day (subject to availability)
• Additional charges apply
• Available for orders placed before 2:00 PM

2.3. Pickup

• Free pickup available from our warehouse
• Operating hours: Monday - Friday, 9:00 AM - 6:00 PM
• Address: Unter den Linden 1, 10117 Berlin, Germany

3.1. Standard delivery costs are calculated based on:

• Order total
• Delivery distance
• Package weight and dimensions

3.2. Free shipping is available for orders exceeding the minimum order value (check current promotions).

3.3. Express delivery incurs additional charges, which will be shown during checkout.

4.1. Standard delivery: 1-3 business days from order confirmation.

4.2. Express delivery: Same day or next business day (for orders placed before 2:00 PM).

4.3. Delivery times are estimates and may vary due to:

• Weather conditions
• High order volumes
• Public holidays
• Remote delivery locations

5.1. Once your order is shipped, you will receive a tracking number via email or SMS.

5.2. You can track your order status in your account or by contacting our customer service.

6.1. Please ensure someone is available to receive the delivery at the specified address.

6.2. Valid identification may be required upon delivery.

6.3. If delivery cannot be completed due to recipient unavailability, additional delivery attempts may incur extra charges.

7.1. Please inspect your package upon delivery. If you notice any damage, please contact us immediately.

7.2. We are not responsible for packages lost due to incorrect address information provided by the customer.

7.3. In case of lost or damaged packages, please contact our customer service within 48 hours of expected delivery date.

8.1. International shipping is available to select countries. Please contact us for more information.

8.2. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Last updated: 12/11/2025